Grace oversees the social media channels for Creative Assembly’s 18-year-old award-winning franchise, Total War. She’s been working in the industry for the last 3 years and was recently named as MCV’s 30 Under 30 and was a finalist in the 2017 Women in Game Awards. She works to promote the Total War: WARHAMMER series as well as the historical titles, cultivating a strong community tone of voice and drawing on strategic engagement through her love of puns and memes.
As a social media manager for a community of almost half a million on Facebook alone, Grace Carroll is used to dealing with passionate fans. This talk will cover a number of key points for anyone interested in managing online game communities - dealing with negative sentiment, growing a community and above all, keeping the fans informed and excited without giving everything away. This talk covers the important basic knowledge of online community management and some tips and tricks to finding the voice of your game.
This discussion will provide a forum for you to talk about best practice when dealing with trolls – learn how to engage professionally and stay in control of your message online. Plus, share war stories and experiences – good or bad - with other developers to avoid costly mistakes and improve your community management.
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I’ve really been impressed with Develop – the small intimate setting were you can get to know the other participants, sit in the row with people you saw at the last talk or interact over coffee.
I absolutely love coming to Develop, it’s a brilliant, brilliant conference – you just know you’re guaranteed to meet everyone.
Jo Twist, OBE
It’s great for inspiration and just to keep up to date. Coming down to Develop you can see a lot of people at the top of their field talking about their wok and sharing insights.
There are many ways you can be part of Develop:Brighton 2018 - including speaking in the conference, taking a booth in the Expo or becoming a sponsor.Find out more